AU-Genius, Apple · Maribyrnong, Victoria, Australia

Apple, we are a diverse group of thinkers and doers who constantly challenge the limits of what is imaginable to enable us to all follow what drives us in fresh ways. Additionally, the innovation that goes into our products additionally impacts the way we do company, adding to our determination to leave the world in better shape than we found it. That is the place where the impact of your efforts can be seen on people’s lives. It includes yours.

This is committed to inclusion and diversity and is an equal opportunity employer. Learn more at

  • Both full-time and part-time jobs are available.
  • 10,001+ employees · Computers and Electronics Manufacturing

About the job

About us

Do you like to tackle problems practically? Do you like to share your technical knowledge to others to help them? Whether you work full- or part-time at the Apple Store, you maintain the company’s reputation as a competent technician by troubleshooting and fixing products. You promise Genius Bar customers of immediate solutions to their technological innovations worries utilising your incredible diagnostic and interpersonal skills. You give suggestions for additional accessories that will enhance the user’s experience with Apple products. In addition to keeping your own technical expertise current, you also teach your team members about the products. You offer customers and team members genius support and direction because of your outstanding level of customer service and compassionate nature.


You help Apple customers in need with your insightful guidance and kind, hands-on technical support as a Genius. On the moment, you rapidly detect product problems while calmly and compassionately explaining the situation at hand. You give solutions to swiftly get users back up and running after choosing if repairs can be made or a replacement is needed. Even when you have many clients, you stay conscious of both your own and their time demands. You quickly, well, and professionally maintain Apple’s service commitment. As you offer direction, information, and even guidance and training, you gain the respect of both clients and coworkers. Improving our services is essential to Apple. To keep our customer service fresh and relevant, we’re searching for people who can identify issues and offer feedback.

Learn about more benefits of doing what you love. Our employees are most valuable resource and our inspiration. Benefits from Apple are important to the wellbeing employees and their families. Our time-away programmes and services are offered to all Apple employees, no matter their locations. We’re delighted to offer discounted options for stocks to employees as well as stock grants to employees throughout the executive team, giving everyone a chance to take part in the company’s success. Other benefits of working at Apple include programmes that match your charity gifts, fund for your further education, and provide you with special employee discounts on all products.

Key Qualifications for Apple

Strong people skills and a knack for problem solving.
Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
Ability to adhere a schedule of customer appointments.

Additional Requirements in Apple

An aptitude to acquire technical repair procedures and an eagerness to become familiar with all Apple gadgets.

The capacity for quick decision-making and excellent prioritisation skills.

Strong written and strong communication abilities.

Success in collaborative environments, showing shared accountability and responsibility with other team members.

Being flexible with your schedule. Your working hours will depend on the business’s demands.

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