Trust power Limited is looking services from suitable and dynamic individual for the post of Customer Specialist based in Auckland. In this role, candidate will be responsible for providing excellent customer service and support to the residential and business customers. Both male and females are eligible for this exciting career opportunity. The ideal candidate will have excellent communication skills, a strong customer service orientation, and the ability to work effectively both independently and as part of a team.
- Salary: 18
- Salary Currency: NZD$
- Payroll: HOUR
- Date Posted: 2023-05-16
- Posting Expiry Date: 2024-10-11
- Employment Type : FULL_TIME
- Hiring Organization : Trustpower Limited
- Location: Postal Address, Private Bag 12023 Tauranga Mail Centre Tauranga , 3143, New Zealand
- Respond to customer inquiries and complaints via phone, email, and chat in a timely and professional manner.
- Identify and resolve customer issues and concerns in a manner that meets or exceeds customer expectations.
- Provide product and service information to customers, including pricing, features, and benefits.
- Process customer orders, returns, and exchanges, and ensure timely delivery of products and services.
- Collaborate with other teams to ensure customer issues are resolved quickly and effectively.
- 1-3 years of experience in a customer service role.
- Excellent written and verbal communication skills, with the ability to communicate effectively with customers of all backgrounds and levels of technical knowledge.
- Strong customer service orientation, with the ability to handle difficult customers and resolve conflict effectively.
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent organizational and time-management skills, with the ability to multitask and prioritize tasks effectively.
The salary for this position will depend on the candidate’s experience and qualifications, but the range is typically between NZD 45,000 and NZD 65,000 per year. Benefits may include health insurance, retirement plans, paid time off, and professional development opportunities.